This video is from the 2006 Inc. archives.
With its recent sale to Amazon for over $800 million, Zappos.com has come a long way in the three years since we recorded this interview, at the Inc. 500 conference in Savannah, GA. Tony Hsieh, then CEO of Zappos, talks about the company’s commitment to service, above all else—an ethos that must have appealed to consumer-centric Amazon.